Professor Communication Technologies Organizational Technologies 4121 SS&MS Andrew FlanaginAndrew Flanagin received his M.A. and Ph.D. in Communication Theory and Research from the Annenberg School for Communication, at the University of Southern California. Prior to this, he earned a B.A. in Sociology and American Studies from Yale University and worked for several years as a Management Systems Consultant, Systems Analyst, Computer Programmer, and a Foreign Liaison and Technology Transfer Specialist. These experiences reflect his overarching interest in the use of technologies in contemporary society. Professor Flanagin's research focuses on how communication and information technologies structure and extend human interaction, with particular emphases on processes of organizing and information sharing and evaluation. In particular, his research covers the use of social media for information sharing and assessment; processes of collective organizing, particularly as influenced by the use of contemporary technologies; people's perceptions of the credibility of information gathered and presented online (see www.credibility.ucsb.edu); and organizational technologies, including the affordances they offer and the dynamics they promote. Related to this research program, Professor Flanagin teaches courses on the Internet and Web, social media, technologies and organizations, research methods, collaborative technologies, communication theory, and organizational theory and new forms of organizing. Professor Flanagin is also the Director of the Center for Information Technology & Society at UCSB (cits.ucsb.edu), which is dedicated to research and education about the cultural transitions and social innovations associated with technology. |
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Education Ph.D. Communication Theory and Research,
Annenberg School for Communication, M.A. Communication Theory and Research,
Annenberg School for Communication, B.A. Sociology and American Studies,
Yale University, New Haven,
Connecticut, 1987; cum laude graduate Academic Positions 2009-present, Director, Center for Information Technology and Society, University of California, Santa Barbara 2008-present, Professor, Department of Communication, University of California, Santa Barbara, Santa Barbara, California. 2002-2008, Associate Professor, Department of Communication, University of California, Santa Barbara, Santa Barbara, California.
Awards and Honors International Communication Association Outstanding Article Award, 2007 Top Paper Award, Organizational Communication Division, International Communication Association Annual Conference, 2006 Top Paper Award, Organizational Communication Division, International Communication Association Annual Conference, 2005 Outstanding Article Award, International Communication Association, 2007 Top Four Paper Award, Group Communication Division, National Communication Association Annual Conference, 2003 Top Four Paper Award, Communication and Technology Division, International Communication Association Annual Conference, 2003 Top Paper Award, Group Communication Division, National Communication Association Annual Conference, 2000 Top Three Paper Award, Communication and Technology Division, International Communication Association Annual Conference, 2000 Purdue University Award for Excellence in Distance Education, 2000 (shared with co-instructors from Purdue, the University of Illinois, and the University of Southern California) Outstanding Faculty Member Award, Residence Halls Association, University of California, Santa Barbara, 2000 Nominated Participant, Conference on The State of Media Studies, The Freedom Forum Media Studies Center, Columbia University, New York, NY, 1995 Research Publications Books and Monographs Flanagin, A. J., & Metzger, M. J. (forthcoming). Kids and credibility: An empirical examination of youth, digital media use, and information credibility. Cambridge: MIT Press. Metzger, M. J., & Flanagin, A. J. (Eds.) (2008). Digital media, youth, and credibility. Cambridge: MIT Press. Refereed Articles Metzger, M. J., Flanagin, A. J., & Medders, R. (in press). Social and heuristic approaches to credibility evaluation online. Journal of Communication. Flanagin, A. J., & Metzger, M. J. (2008). The credibility of volunteered geographic information. GeoJournal, 72, 137-148. Flanagin, A. J. (2007). Commercial markets as communication markets: Uncertainty reduction through mediated information exchange in online auctions. New Media & Society, 9(3), 401-423. Flanagin, A. J., & Metzger, M. J. (2007). The role of site features, user attributes, and information verification behaviors on the perceived credibility of web-based information. New Media & Society, 9(2), 319-342. Flanagin, A. J., Stohl, C., & Bimber, B. (2006). Modeling the structure of collective action. Communication Monographs, 73, 29-54. Yao, Z. M., & Flanagin, A. J. (2006). A self-awareness approach to computer-mediated communication. Computers in Human Behavior, 22, 518-544. Bimber, B., Flanagin, A. J., & Stohl, C. (2005). Reconceptualizing collective action in the contemporary media environment. Communication Theory, 15, 365-388. Flanagin, A. J. (2005). IM online: Instant messaging use among college students. Communication Research Reports, 22, 175-187. Palomares, N., & Flanagin, A. J. (2005). The potential of electronic communication and information technologies as research tools: Promise and perils for the future of communication research. In P. Kalbfleisch (Ed.), Communication Yearbook 29 (pp. 147-185). Mahwah, NJ: Lawrence Erlbaum. Flanagin, A. J., Park, H. S., & Seibold, D. R. (2004). Group performance and collaborative technology: A longitudinal and multilevel analysis of information quality, contribution equity, and members' satisfaction in computer-mediated groups. Communication Monographs, 71, 352-372. Flanagin, A. J., & Waldeck, J. H. (2004). Technology use and organizational newcomer socialization. The Journal of Business Communication, 41, 137-165. Fulk, J., Heino, R., Flanagin, A. J., Monge, P., & Bar, F. (2004). A test of the individual action model for organizational information commons. Organization Science, 15, 569-585. Lemus, D., Seibold, D. R., Flanagin, A. J., & Metzger, M. J. (2004). Argument and decision making in computer-mediated groups. Journal of Communication, 54, 302-320. Waldeck, J. H., Seibold, D. R., & Flanagin, A. J. (2004). Organizational assimilation and communication technology use. Communication Monographs, 71, 161-183. Flanagin, A. J., & Metzger, M. J. (2003). The perceived credibility of personal Web page information as influenced by the sex of the source. Computers in Human Behavior, 19, 683-701. Metzger, M. J., Flanagin, A. J., Eyal, K., Lemus, D. R., & McCann, R. (2003). Credibility in the 21st century: Integrating perspectives on source, message, and media credibility in the contemporary media environment. In P. Kalbfleisch (Ed.), Communication Yearbook 27, (pp. 293-335). Mahwah, NJ: Lawrence Erlbaum. Metzger, M. J., Flanagin, A. J., & Zwarun, L. (2003). College student Web use, perceptions of information credibility, and verification behavior. Computers & Education, 41, 271-290. O'Sullivan, P. B., & Flanagin, A. J. (2003). Reconceptualizing "flaming" and other problematic messages. New Media & Society, 5, 69-94. Flanagin, A. J. (2002). The elusive benefits of the technological support of knowledge management. Management Communication Quarterly, 16, 242-248. Flanagin, A. J., Tiyaamornwong, V., O'Connor, J., & Seibold, D. R. (2002). Computer-mediated group work: The interaction of member sex and anonymity. Communication Research, 29, 66-93. Metzger, M. J., & Flanagin, A. J. (2002). Audience orientations toward new media. Communication Research Reports, 19, 338-351. Flanagin, A. J., & Metzger, M. J. (2001). Internet use in the contemporary media environment. Human Communication Research, 27, 153-181. Flanagin, A. J., Monge, P. R., & Fulk, J. (2001). The value of formative investment in organizational federations. Human Communication Research, 27, 69-93. Flanagin, A. J. (2000). Social pressures on organizational website adoption. Human Communication Research, 26, 618-646. Flanagin, A. J., Farinola, W. J. M., & Metzger, M. J. (2000). The technical code of the Internet / World Wide Web. Critical Studies in Media Communication, 17, 409-428. Flanagin, A. J., & Metzger, M. J. (2000). Perceptions of Internet information credibility. Journalism and Mass Communication Quarterly, 77, 515-540. Taylor, J., Flanagin, A. J., Cheney, G., & Seibold, D. R. (2000). Organizational communication research: Key moments, central concerns, and future challenges. In W. Gudykunst (Ed.), Communication Yearbook 24 (pp. 99-137). Newbury Park, CA: Sage Publications. Flanagin, A. J. (1999). Theoretical and pedagogical issues in computer-mediated interaction and instruction: Lessons from the use of a collaborative instructional technology. The Electronic Journal of Communication / La revue Žlectronique de communication [Online], 9. Available: http://www.cios.org/www/ejcmain.htm (secure web site). Monge, P. R., Fulk, J., Parnassa, C., Flanagin, A. J., Rumsey, S., & Kalman, M. (1999). Cooperative interagency approaches to the illegal drug problem . International Journal of Police Science and Management, 2, 229-241. Monge, P. R., Fulk, J., Kalman, M., Flanagin, A. J., Parnassa, C., & Rumsey, S. (1998). Production of collective action in alliance-based interorganizational communication and information systems. Organization Science, 9, 411-433. Fulk, J., Flanagin, A. J., Kalman, M., Monge, P. R., & Ryan, T. (1996). Connective and communal public goods in interactive communication systems. Communication Theory, 6, 60-87. Book Chapters Flanagin, A. J., & Bator, M. (in press). The utility of information and communication technologies in organizational knowledge management. In H. E. Canary & R. D. McPhee (Eds.), Communication and organizational knowledge: Contemporary issues for theory and practice. Mahwah, NJ: Routledge/LEA. Flanagin, A. J., Pearce, K., & Bondad-Brown, B. (2009). The destructive potential of electronic communication technologies in organizations. In P. Lutgen-Sandvik & B. Davenport-Sypher (Eds.), The destructive side of organizational communication: Processes, consequences, and constructive ways of organizing (pp. 229-251). Mahwah, NJ: Routledge. Bimber, B., Stohl, C., & Flanagin, A. J. (2008). Technological change and the shifting nature of political organization. In A. Chadwick & P. N. Howard (Eds.), Handbook of Internet and Politics (pp. 72-85). New York: Routledge. Flanagin, A. J., & Metzger, M. J. (2008). Digital media and youth: Unparalleled opportunity and unprecedented responsibility. In M. J. Metzger & A. J. Flanagin (Eds.), Digital media, youth, and credibility (pp. 5-27). Cambridge: MIT Press. Metzger, M. J., & Flanagin, A. J. (2008). Introduction. In M. J. Metzger & A. J. Flanagin (Eds.), Digital media, youth, and credibility (pp. 1-4). Cambridge: MIT Press. Flanagin, A. J. (2004). The challenges of radical change: The case of technological implementation in a governmental organization. In J. Keyton & P. Shockley-Zalabak (Eds.), Case studies for organizational communication: Understanding communication processes (pp. 120-127). Los Angeles: Roxbury Publishing. Flanagin, A. J. (2002). The impact of contemporary communication and information technologies on police organizations. In H. Giles (Ed.), Law enforcement, communication, and community (pp. 85-105). Amsterdam: John Benjamins. Seibold, D. R., & Flanagin, A. J. (2000). Potential "sites" for building common ground across metatheoretical perspectives on organizational communication. In S. R. Corman & M. S. Poole (Eds.), Perspectives on organizational communication: Finding common ground (pp. 175-185). New York: Guilford. Monge, P., Fulk, J., Parnassa, C., Flanagin, A. J., Rumsey, S., & Kalman, M. (1996). Cooperative interagency approaches to the illegal drug problem. In M. Pagon (Ed.), Policing in central and eastern Europe: Comparing firsthand knowledge with experience from the west (pp. 279-289). Ljubljana, Slovenia: College of Police and Security Studies. Other Publications (Technical Reports, White Papers, and Assessments) Flanagin, A. J. & Dailey, R. (2003). Curricular assessment of regular academic year versus summer session instruction. Prepared for the Curricular Assessment and Planning Program, University of California, Santa Barbara. Bimber, B., Almeroth, K., Patton, R., Chun, D., Flanagin, A. J., & Liu, A. (2002). The future of technology and the university. Prepared for the Center for Information Technology and Society, University of California, Santa Barbara. Flanagin, A. J., & Park, H. (2001). Virtual organizations and the organization of the virtual: Potentials and pitfalls of information-sharing in a networked world. Prepared for Outhink Incorporated, San Jose, CA. Flanagin, A. J. (1998). Internet web site adoption and usage survey. Prepared for the Santa Barbara Region Chamber of Commerce, Santa Barbara, CA. Fulk, J., Monge, P., Flanagin, A. J., Kalman, M., Parnassa, C., & Ryan, T (1995). The chiefs' view of the Los Angeles County Regional Criminal Information Clearinghouse, 1994. Prepared for the Police Chiefs' Association of Los Angeles County, Los Angeles, CA.
John D. and Catherine T. MacArthur Foundation, 2007, Co-Principal Investigator, Project title: Credibility and Digital Media [$520,000.00] John D. and Catherine T. MacArthur Foundation, 2007-2009, Co-Principal Investigator, Project title: Kids and Credibility: An Empirical Examination of Youth, Digital Media Use, and Information Credibility [$260,000]
National Science Foundation, 2004 (Program on Societal Dimensions of Engineering, Science, and Technology), Co-Principal Investigator [$249,925.00] Office of Research, Division of Social Sciences, and Office of the Provost matching funds, UCSB, Co-Principal Investigator, 2004 [$51,000.00] Institute for Social, Behavioral, and Economic Research Grant, 1999, 2004 [$10,678.00] Academic Senate Committee on Research Grant, 1998, 1999, 2000, 2002, 2004 [$18,596.00] Regents' Junior Faculty Fellowship, 1998, 1999, 2000 [$16,222.21] Faculty Research Assistance Program, 2002, 2003 [$1,200.00] |