Professor Communication Technologies 5840 Ellison Hall Andrew FlanaginAndrew Flanagin joined the department in 1996 after earning M.A. and Ph.D. degrees in Communication Theory and Research from the Annenberg School for Communication, at the University of Southern California. Prior to this, he earned a B.A. in Sociology and American Studies from Yale University and worked for several years as a Management Systems Consultant, Systems Analyst, Computer Programmer, and a Foreign Liaison and Technology Transfer Specialist. These experiences reflect his overarching interest in the use of technologies in contemporary society. Professor Flanagin's research focuses on the ways in which communication and information technologies structure and extend human interaction, with particular emphases on processes of organizing and information evaluation and sharing. His specific research interests span four interrelated areas: (1) Collective organizing, particularly as influenced by the use of contemporary technologies. Recent research in this domain emphasizes features of the contemporary media environment that disrupt the traditional assumptions of collective action theory and create novel opportunities for information sharing and collective activity. (2) People's perceptions of the credibility of information gathered and presented online (see www.credibility.ucsb.edu). For example, work on web credibility has examined media, source, site, and message credibility by considering the effects of web design characteristics, sex of the information source and receiver, and various user factors. (3) Organizational technology use. Representative study topics include technological implementation efforts, organizational assimilation and communication technology use, processes of knowledge management using new technologies, and computer-mediated group work, including considerations of online group performance, argument and decision making online, and the role of member sex and anonymity in computer-mediated groups. (4) The use of emerging technologies. Research in this area examines several types of technology (e.g., chat rooms, instant messaging, email, and numerous information sharing environments) by focusing on various phenomena related to technology usage (e.g., social pressures on technological adoption and uncertainty reduction through mediated information exchange). Related to this research program, Professor Flanagin teaches courses on technologies and organizations, the Internet and Web, collaborative technologies, communication theory, research methods, and organizational theory and new forms of organizing. Professor Flanagin has published several dozen research articles, in books and in various international journals, including Human Communication Research, Communication Monographs, Communication Theory, Organization Science, New Media & Society, Journal of Communication, Management Communication Quarterly, The Electronic Journal of Communication / La revue électronique de communication, Communication Yearbook, Journalism and Mass Communication Quarterly, the Journal of Business Communication, Critical Studies in Media Communication, Computers in Human Behavior, Computers and Education, Communication Research Reports, and the International Journal of Police Science and Management. He has also received grant funding, totaling over one million dollars, from agencies such as the National Science Foundation and the MacArthur Foundation to support his research, and has served on the Editorial Boards of Human Communication Research, Journal of Communication, Management Communication Quarterly, Journal of Applied Communication Research, and Communication Research Reports. In addition, Professor Flanagin's research has been presented at several national conferences as well as at international conferences in Australia, Canada, France, Germany, Israel, Korea, Mexico, and Slovenia. |
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Education Ph.D. Communication Theory and Research,
Annenberg School for Communication, M.A. Communication Theory and Research,
Annenberg School for Communication, B.A. Sociology and American Studies,
Yale University, New Haven,
Connecticut, 1987; cum laude graduate Academic Positions 2008-present, Professor, Department of Communication, University of California, Santa Barbara, Santa Barbara, California. 2002-2008, Associate Professor, Department of Communication, University of California, Santa Barbara, Santa Barbara, California.
Awards and Honors International Communication Association Outstanding Article Award, 2007 Top Paper Award, Organizational Communication Division, International Communication Association Annual Conference, 2006 Top Paper Award, Organizational Communication Division, International Communication Association Annual Conference, 2005 Top Four Paper Award, Group Communication Division, National Communication Association Annual Conference, 2003 Top Four Paper Award, Communication and Technology Division, International Communication Association Annual Conference, 2003 Top Paper Award, Group Communication Division, National Communication Association Annual Conference, 2000 Top Three Paper Award, Communication and Technology Division, International Communication Association Annual Conference, 2000 Purdue University Award for Excellence in Distance Education, 2000 (shared with co-instructors from Purdue, the University of Illinois, and the University of Southern California) Outstanding Faculty Member Award, Residence Halls Association, University of California, Santa Barbara, 2000 Nominated Participant, Conference on The State of Media Studies, The Freedom Forum Media Studies Center, Columbia University, New York, NY, 1995 Research Publications Flanagin, A. J., Pearce, K., & Bondad-Brown, B. (in press). The destructive potential of electronic communication technologies in organizations. In P. Lutgen-Sandvik & B. Davenport-Sypher (Eds.), The destructive side of organizational communication: Processes, consequences, and constructive ways of organizing. Mahwah, NJ: Routledge/LEA. Metzger, M. J., Flanagin, A. J., & Medders, R. (in press). Social and heuristic approaches to credibility evaluation online. Journal of Communication. Bimber, B., Stohl, C., & Flanagin, A. J. (2008). Technological change and the shifting nature of political organization. In A. Chadwick & P. N. Howard (Eds.), Handbook of Internet and Politics (pp. 72-85). New York: Routledge. Flanagin, A. J., & Metzger, M. J. (2008). The credibility of volunteered geographic information. GeoJournal, 72, 137-148. Flanagin, A. J., & Metzger, M. J. (2008). Digital media and youth: Unparalleled opportunity and unprecedented responsibility. In M. J. Metzger & A. J. Flanagin (Eds.), Digital media, youth, and credibility (pp. 5-27). Cambridge: MIT Press. Metzger, M. J., & Flanagin, A. J. (Eds.) (2008). Digital media, youth, and credibility. Cambridge: MIT Press. Metzger, M. J., & Flanagin, A. J. (2008). Introduction. In M. J. Metzger & A. J. Flanagin (Eds.), Digital media, youth, and credibility (pp. 1-4). Cambridge: MIT Press. Flanagin, A. J. (2007). Commercial markets as communication markets: Uncertainty reduction through mediated information exchange in online auctions. New Media & Society, 9(3), 401-423. Flanagin, A. J., & Metzger, M. J. (2007). The role of site features, user attributes, and information verification behaviors on the perceived credibility of web-based information. New Media & Society, 9(2), 319-342. Flanagin, A. J., Stohl, C., & Bimber, B. (2006). Modeling the structure of collective action. Communication Monographs, 73, 29-54. Yao, Z. M., & Flanagin, A. J. (2006). A self-awareness approach to computer-mediated communication. Computers in Human Behavior, 22, 518-544. Bimber, B., Flanagin, A. J., & Stohl, C. (2005). Reconceptualizing collective action in the contemporary media environment. Communication Theory, 15, 365-388. Flanagin, A. J. (2005). IM online: Instant messaging use among college students. Communication Research Reports, 22, 175-187. Palomares, N., & Flanagin, A. J. (2005). The potential of electronic communication and information technologies as research tools: Promise and perils for the future of communication research. In P. Kalbfleisch (Ed.), Communication Yearbook 29 (pp. 147-185). Mahwah, NJ: Lawrence Erlbaum. Flanagin, A. J. (2004). The challenges of radical change: The case of technological implementation in a governmental organization. In J. Keyton & P. Shockley-Zalabak (Eds.), Case studies for organizational communication: Understanding communication processes (pp. 120-127). Los Angeles: Roxbury Publishing. Flanagin, A. J., Park, H. S., & Seibold, D. R. (2004). Group performance and collaborative technology: A longitudinal and multilevel analysis of information quality, contribution equity, and members' satisfaction in computer-mediated groups. Communication Monographs, 71, 352-372. Flanagin, A. J., & Waldeck, J. H. (2004). Technology use and organizational newcomer socialization. The Journal of Business Communication, 41, 137-165. Fulk, J., Heino, R., Flanagin, A. J., Monge, P., & Bar, F. (2004). A test of the individual action model for organizational information commons. Organization Science, 15, 569-585. Lemus, D., Seibold, D. R., Flanagin, A. J., & Metzger, M. J. (2004). Argument and decision making in computer-mediated groups. Journal of Communication, 54, 302-320. Waldeck, J. H., Seibold, D. R., & Flanagin, A. J. (2004). Organizational assimilation and communication technology use. Communication Monographs, 71, 161-183. Flanagin, A. J., & Metzger, M. J. (2003). The perceived credibility of personal Web page information as influenced by the sex of the source. Computers in Human Behavior, 19, 683-701. Metzger, M. J., Flanagin, A. J., Eyal, K., Lemus, D. R., & McCann, R. (2003). Credibility in the 21st century: Integrating perspectives on source, message, and media credibility in the contemporary media environment. In P. Kalbfleisch (Ed.), Communication Yearbook 27, (pp. 293-335). Mahwah, NJ: Lawrence Erlbaum. Metzger, M. J., Flanagin, A. J., & Zwarun, L. (2003). College student Web use, perceptions of information credibility, and verification behavior. Computers & Education, 41, 271-290. O'Sullivan, P. B., & Flanagin, A. J. (2003). Reconceptualizing "flaming" and other problematic messages. New Media & Society, 5, 69-94. Flanagin, A. J. (2002). The elusive benefits of the technological support of knowledge management. Management Communication Quarterly, 16, 242-248. Flanagin, A. J. (2002). The impact of contemporary communication and information technologies on police organizations. In H. Giles (Ed.), Law enforcement, communication, and community (pp. 85-105). Amsterdam: John Benjamins. Flanagin, A. J., Tiyaamornwong, V., O'Connor, J., & Seibold, D. R. (2002). Computer-mediated group work: The interaction of member sex and anonymity. Communication Research, 29, 66-93. Metzger, M. J., & Flanagin, A. J. (2002). Audience orientations toward new media. Communication Research Reports, 19, 338-351. Flanagin, A. J., & Metzger, M. J. (2001). Internet use in the contemporary media environment. Human Communication Research, 27, 153-181. Flanagin, A. J., Monge, P. R., & Fulk, J. (2001). The value of formative investment in organizational federations. Human Communication Research, 27, 69-93. Flanagin, A. J. (2000). Social pressures on organizational website adoption. Human Communication Research, 26, 618-646. Flanagin, A. J., Farinola, W. J. M., & Metzger, M. J. (2000). The technical code of the Internet / World Wide Web. Critical Studies in Media Communication, 17, 409-428. Flanagin, A. J., & Metzger, M. J. (2000). Perceptions of Internet information credibility. Journalism and Mass Communication Quarterly, 77, 515-540. Seibold, D. R., & Flanagin, A. J. (2000). Potential "sites" for building common ground across metatheoretical perspectives on organizational communication. In S. R. Corman & M. S. Poole (Eds.), Perspectives on organizational communication: Finding common ground (pp. 175-185). New York: Guilford. Taylor, J., Flanagin, A. J., Cheney, G., & Seibold, D. R. (2000). Organizational communication research: Key moments, central concerns, and future challenges. In W. Gudykunst (Ed.), Communication Yearbook 24 (pp. 99-137). Newbury Park, CA: Sage Publications. Flanagin, A. J. (1999). Theoretical and pedagogical issues in computer-mediated interaction and instruction: Lessons from the use of a collaborative instructional technology. The Electronic Journal of Communication / La revue ˇlectronique de communication [Online], 9. Available: http://www.cios.org/www/ejcmain.htm (secure web site). Monge, P. R., Fulk, J., Parnassa, C., Flanagin, A. J., Rumsey, S., & Kalman, M. (1999). Cooperative interagency approaches to the illegal drug problem . International Journal of Police Science and Management, 2, 229-241. Monge, P. R., Fulk, J., Kalman, M., Flanagin, A. J., Parnassa, C., & Rumsey, S. (1998). Production of collective action in alliance-based interorganizational communication and information systems. Organization Science, 9, 411-433. Fulk, J., Flanagin, A. J., Kalman, M., Monge, P. R., & Ryan, T. (1996). Connective and communal public goods in interactive communication systems. Communication Theory, 6, 60-87. Monge, P., Fulk, J., Parnassa, C., Flanagin, A. J., Rumsey, S., & Kalman, M. (1996). Cooperative interagency approaches to the illegal drug problem. In M. Pagon (Ed.), Policing in central and eastern Europe: Comparing firsthand knowledge with experience from the west (pp. 279-289). Ljubljana, Slovenia: College of Police and Security Studies. Flanagin, A. J. & Dailey, R. (2003). Curricular assessment of regular academic year versus summer session instruction. Prepared for the Curricular Assessment and Planning Program, University of California, Santa Barbara. Bimber, B., Almeroth, K., Patton, R., Chun, D., Flanagin, A. J., & Liu, A. (2002). The future of technology and the university. Prepared for the Center for Information Technology and Society, University of California, Santa Barbara. Flanagin, A. J., & Park, H. (2001). Virtual organizations and the organization of the virtual: Potentials and pitfalls of information-sharing in a networked world. Prepared for Outhink Incorporated, San Jose, CA. Flanagin, A. J. (1998). Internet web site adoption and usage survey. Prepared for the Santa Barbara Region Chamber of Commerce, Santa Barbara, CA. Fulk, J., Monge, P., Flanagin, A. J., Kalman, M., Parnassa, C., & Ryan, T (1995). The chiefs' view of the Los Angeles County Regional Criminal Information Clearinghouse, 1994. Prepared for the Police Chiefs' Association of Los Angeles County, Los Angeles, CA.
John D. and Catherine T. MacArthur Foundation, 2007, Co-Principal Investigator, Project title: Credibility and Digital Media [$520,000.00] John D. and Catherine T. MacArthur Foundation, 2007-2009, Co-Principal Investigator, Project title: Kids and Credibility: An Empirical Examination of Youth, Digital Media Use, and Information Credibility [$260,000]
National Science Foundation, 2004 (Program on Societal Dimensions of Engineering, Science, and Technology), Co-Principal Investigator [$249,925.00] Office of Research, Division of Social Sciences, and Office of the Provost matching funds, UCSB, Co-Principal Investigator, 2004 [$51,000.00] Institute for Social, Behavioral, and Economic Research Grant, 1999, 2004 [$10,678.00] Academic Senate Committee on Research Grant, 1998, 1999, 2000, 2002, 2004 [$18,596.00] Regents' Junior Faculty Fellowship, 1998, 1999, 2000 [$16,222.21] Faculty Research Assistance Program, 2002, 2003 [$1,200.00]
Flanagin, A. J., Stohl, C., & Bimber, B. (June,
2006). Modeling the structure of collective
action. Paper presented at the annual meeting
of the International Communication Association,
Dresden, Germany. Bimber, B., Flanagin, A. J., & Stohl, C. (May,
2005). Reconceptualizing collective action in
the contemporary media environment. Paper presented
at the annual meeting of the International Communication
Association, New York, NY. Bimber, B., Flanagin, A. J., & Stohl, C. (May, 2005). Collective action in the contemporary media environment: Implications for theory and research. (Panel: Collective action in an Internet age: Contributions of communication researchers to collective action theory). Paper presented at the annual meeting of the International Communication Association, New York, NY. Palomares, N., Flanagin, A. J. (November, 2004). The potential of electronic communication and information technologies as research tools: Promise and problems for the future of communication research. Paper presented at the annual meeting of the National Communication Association, Chicago, Illinois. Flanagin, A. J., & Spivey, E. (May, 2004). Risk mitigation through uncertainty reduction in online auctions. Paper presented at the annual meeting of the International Communication Association, New Orleans, Louisiana. Waldeck, J. H., Seibold, D. R., & Flanagin, A. J. (May, 2004). Organizational assimilation and communication technology use. Paper presented at the annual meeting of the International Communication Association, New Orleans, Louisiana. Yao, Z. M., & Flanagin, A. J. (May, 2004). A self-awareness approach to computer-mediated communication. Paper presented at the annual meeting of the International Communication Association, New Orleans, Louisiana. Lemus, D., Seibold, D. R., Flanagin, A. J., & Metzger, M. J. (November, 2003).
Argument and decision making in computer-mediated groups. Paper presented at the annual
meeting of the National Communication Association, Miami, Florida. Flanagin, A. J., & Metzger, M. J. (May, 2003). The role of site
features, user attributes, and information verification behaviors on the perceived
credibility of web-based information. Paper presented at the annual meeting of the
International Communication Association, San Diego, California. Flanagin, A. J., Park, H. S., & Seibold, D. R. (July, 2002). Group performance and collaborative technology: A longitudinal and multilevel analysis of information quality, contribution equity, and members' satisfaction in computer-mediated groups. Paper presented at the annual meeting of the International Communication Association, Seoul, Korea. Flanagin, A. J., & Metzger, M. J. (July, 2002). The perceived credibility of Web site information as influenced by the sex of the source. Paper presented at the annual meeting of the International Communication Association, Seoul, Korea. Metzger, M. J., Flanagin, A. J., & Zwarun, L. (November, 2001). Student Internet use, perceptions of information credibility, and verification behavior. Paper presented at the annual meeting of the National Communication Association, Atlanta, Georgia.Mulac, A., Flanagin, A. J., Tiyaamornwong, V., Palomares, N. A., & Hallett, J. (November, 2001). Gender-linked language differences in virtual group deliberations. Paper presented at the annual meeting of the National Communication Association, Atlanta, Georgia. Fulk, J., Heino, R., Flanagin, A. J., Monge, P., Kim, K., & Wan-Ying, L. (August, 2001). Intranet functionality as collective action. Paper presented at the annual meeting of the Academy of Management, Washington, D. C. Flanagin, A. J. (2001, April). Collective action efforts toward the establishment of communication and information public goods. Paper presented at the Center for Information Technology and Society, University of California, Santa Barbara. Flanagin, A. J., & Metzger, M. J. (November, 2000). Internet use in the contemporary media environment. Paper presented at the annual meeting of the National Communication Association, Seattle, Washington. Flanagin, A. J., Tiyaamornwong, V., O'Connor, J., Sebastian, M., &
Seibold, D. R. (November, 2000). Gender effects in anonymous, computer-mediated group work.
Paper presented at the annual meeting of the National Communication Association, Seattle,
Washington. Fulk, J., Heino, R., Flanagin, A. J., Monge, P., Kim, K. J., & Lin, W. (June, 2000). Intranet functionality as collective action. Paper presented at the annual meeting of the International Communication Association, Acapulco, Mexico. Metzger, M. J. & Flanagin, A. J. Audience activity and the new media (June, 2000). Paper presented at the annual meeting of the International Communication Association, Acapulco, Mexico. O'Sullivan, P. B., & Flanagin, A. J.
(June, 2000). "Flaming" and other problematic
computer-mediated messages: An interactional
reconceptualization toward greater precision. Paper
presented at the annual meeting of the International
Communication Association, Acapulco, Mexico. Taylor, J., Flanagin, A. J., Cheney, G., & Seibold, D. R. (June, 2000). Organizational communication research: Key moments, central concerns, and future challenges. Paper presented at the annual meeting of the International Communication Association, Acapulco, Mexico. Flanagin, A. J. & Maynard-Farinola, W. J. (November, 1999). The technical code of the Internet / World Wide Web. Paper presented at the annual meeting of the National Communication Association, Chicago, Illinois. Waldeck, J. & Flanagin, A. J. (November, 1999). Technology use and organizational socialization. Paper presented at the annual meeting of the National Communication Association, Chicago, Illinois. Flanagin, A. J. (May, 1999). The interaction of theory and practice: Using collaborative technologies to teach theories of collaboration. (Panel: Developing, using, and evaluating communication technology for instructional use: Challenges and strategies for success). Paper presented at the annual meeting of the International Communication Association, San Francisco, California. Flanagin, A. J. (May, 1999). The relative influence of social pressures on organizational web site adoption. Paper presented at the annual meeting of the International Communication Association, San Francisco, California. Monge, P. R., Fulk, J., Kalman, M., Flanagin, A. J., Parnassa, C., & Rumsey, S. (July, 1998). Production of collective action in alliance-based interorganizational communication and information systems. Paper presented at the annual meeting of the International Communication Association, Jerusalem, Israel. Flanagin, A. J., Monge, P. R., & Fulk, J. (May, 1997). The effects of formative interorganizational relationships on subsequent interaction. Paper presented at the annual meeting of the International Communication Association, Montreal, Canada. Monge, P. R., Fulk, J., Kalman, M., Flanagin, A. J., Parnassa, C., & Rumsey, S. (May, 1997). Production of collective action in alliance-based interorganizational communication and information systems. Paper presented at the INSEAD/Organization Science Conference on Managing Partnerships and Strategic Alliances, Fontainebleau, France. Monge, P. R., Fulk, J., Kalman, M., Flanagin, A. J., Parnassa, C., & Rumsey, S. (May, 1996). Organizational communication and information systems as public goods: propositions on communication and collaboration. Paper presented at the annual meeting of the International Communication Association, Chicago, Illinois. Monge, P. R., Fulk, J., Parnassa, F. C., Flanagin, A. J., Rumsey, S., & Kalman, M. (March, 1996). Cooperative interagency approaches to the illegal drug problem. Paper presented at the Conference on Policing in Central and Eastern Europe: Comparing Firsthand Knowledge with Experience from the West, Ljubljana, Slovenia. Flanagin, A. J. (May, 1995). Photographic truth and consequence: The evolution from analog to digital photography. Paper presented at the annual meeting of the International Communication Association, Albuquerque, New Mexico. Flanagin, A. J. (July, 1994). Communication technologies and their effect on community: A variable-centered approach. Paper presented at the annual meeting of the International Communication Association, Sydney, Australia. Fulk, J., Flanagin, A. J., Kalman, M., Ryan, T., & Monge, P. (July, 1994). Connective and communal public goods in communication and information systems. Paper presented at the annual meeting of the International Communication Association, Sydney, Australia. Professional Activity Editorial Board Member
Ad Hoc Reviewer
Secretarial Candidate
Vice-Chair Candidate
Discussion Leader
Presentations
Paper Reviewer
Nominating Committee Member
Award Referee
Session Chair
Session Respondent
Teaching Courses Developed and Taught
Course Evaluation Data Mean value of Instructor rating across all undergraduate level courses = 1.43 (scale: 1 = excellent, 2 = very good, 3 = good, 4 = fair, 5 = poor; campus mean over time = 2.0). Instructor rating is in response to the question: "In rating this course, you should consider the instructor's teaching apart from the course materials or content. Please rate the overall content of the instructor's teaching." Graduate level Instructor rating = 1.49. Mean value of Course rating across all undergraduate level courses = 1.61 (scale: 1 = excellent, 2 = very good, 3 = good, 4 = fair, 5 = poor; campus mean over time = 2.1). Course rating is in response to the question: "Please rate the overall quality of the course, including its materials or content, independent of the instructor's teaching." Graduate level Course rating = 1.53. Teaching Grants
UCSB Curricular Assessment and Planning Grant, 2003 [$1280.20]
Teaching Awards Purdue University Award for Excellence in
Distance Education, 2000 (shared with co-instructors
from Purdue, the University of Illinois, and the
University of Southern California)
Service Departmental ServiceCommitteesUniversity ServiceChair, Space Committee, 2002-presentLectures Committees and MembershipsPublic ServicePresentations Board of Advisors, Epidemic Networks, Santa Barbara, California, 2001-2002 Work Experience Independent
Management Systems Consultant/Systems Analyst,
Minneapolis, Minnesota
& Los Angeles, California, February 1989 - June
1996. York and Associates, Minneapolis,
Minnesota McLaughlin Associates, Washington
D.C. |