R.E. (1999). Multiple theories, issues, data and methods for
understanding the implementation of an information system. In H.
Bouwman (Ed.), Trends in communication, vol. 5 (pp.
39-51). The Netherlands: Boom
Publishers. ISBN 9053534770
This article briefly describes several aspects of
an ongoing, longitudinal study of the implementation of two related
information systems within an organization
which is active in the field of systems design and customer service.
the range of conceptual issues involved in such a study will be
and then the diverse sources of data collected will be considered.
specific sub-studies are then summarized, including the ways in which
are used to support or constrain organizational learning, how people
informal help networks as the new systems are implemented, and how
desktops apply different mixes of material-based versus computer-based
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