Heinz, M. & Rice, R. E. (2009). An
integrated model of knowledge sharing in contemporary communication
environments. In C. Beck, Communication yearbook (vol.
listed as Heinz, M. & Rice, R. E.
(2009). An integrated model of knowledge
sharing in contemporary communication environments. Annals of the International Communication
Association, 33(1), 135-175.
Why do people share
(or not) knowledge through online public knowledge management systems? and
What benefits and costs might they
experience from doing so?
knowledge, both contributing and collecting, requires active
engagement with others, involves complex issues about knowledge,
structures and public goods, and individual and collective costs and
and is increasingly done through online public knowledge management
systems. An interdisciplinary review of
leads to an integrated model of individual and collective influences on
knowledge sharing behavior through, and use of, knowledge management
systems. Two primary contributions of
the model are the role of cognitive integration in mediating between a
knowledge management system’s use and resulting costs and benefits, and
notion that such costs and benefits can occur at both the individual
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