A99. Heinz, M. & Rice, R. E. (2009). An integrated model of knowledge sharing in contemporary communication environments.  In C. Beck, Communication yearbook (vol. 33, pp. 134-175).  London: RoutledgeNow listed as Heinz, M. & Rice, R. E. (2009).  An integrated model of knowledge sharing in contemporary communication environments. Annals of the International Communication Association, 33(1), 135-175. http://www.tandfonline.com/doi/abs/10.1080/23808985.2009.11679086


Why do people share (or not) knowledge through online public knowledge management systems? and What benefits and costs might they experience from doing so?  Sharing knowledge, both contributing and collecting, requires active communication and engagement with others, involves complex issues about knowledge, governance structures and public goods, and individual and collective costs and benefits, and is increasingly done through online public knowledge management systems.  An interdisciplinary review of these issues leads to an integrated model of individual and collective influences on knowledge sharing behavior through, and use of, knowledge management systems.  Two primary contributions of the model are the role of cognitive integration in mediating between a knowledge management system’s use and resulting costs and benefits, and the notion that such costs and benefits can occur at both the individual and collective level.  

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