A98.
Heinz,
M. & Rice, R. E. (2009). An integrated model of knowledge
sharing in contemporary communication environments.
In C. Beck, Communication yearbook, vol. 33. (pp. 134-175). London: Routledge
Why do people share
(or not) knowledge through online public knowledge management systems? and
What benefits and costs might they
experience from doing so?
Sharing
knowledge, both contributing and collecting, requires active
communication and
engagement with others, involves complex issues about knowledge,
governance
structures and public goods, and individual and collective costs and
benefits,
and is increasingly done through online public knowledge management
systems. An interdisciplinary review of
these issues
leads to an integrated model of individual and collective influences on
knowledge sharing behavior through, and use of, knowledge management
systems. Two primary contributions of
the model are the role of cognitive integration in mediating between a
knowledge management system’s use and resulting costs and benefits, and
the
notion that such costs and benefits can occur at both the individual
and
collective level.
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