A95.
Rice,
R.E. (2009). Social
and
technological interdependencies of new media. Journal of
Computer-Mediated Communication, 14(3), 714–719.
Describes in
painful detail a
series of interconnected attempts at using various new media in order
to
accomplish a simple task of printing a digital phots. There are many
issues
here involving traditional and new media (bulletin boards, photos,
computers,
interfaces, storage media) and organizational communication (emotional
labor,
task design, interaction procssses, expectation management), and
intersections
between the two (managing conflicting tasks, responsibility for without
training about technologies and services, feedback among technology,
service
providers, and customers), unusual routines (such as errors and
dysfunctions
that are part of some system and activated by someone doing exactly
what the
system says to do, so that they must be repeating, but no one seems to
notice,
much less fix) (Rice, 2008), and innovation diffusion (perceptions of
innovation attributes such as compatibility or trialability,
understanding of
potential adopter needs, technology clusters).
Click
here for PDF copy of publication