Rice, R. E.
& Schneider, S. (2007). Desktop
artifacts: A site for individual adjustment to new information systems.
Theory and Practice of Communication – The Journal of the Russian
Association, 5 (English ed.), 30-46.
shorter and different version emphasizing the
digital document technology and deemphasizing the
aspects, appears as Rice, R. E. & Schneider, S. (2006).
technology: Analyzing paper and electronic desktop artifacts. In C. Lin
D. Atkin (Eds.), Communication technology and social change:
effects, and applications (pp. 101-121). Mahwah,
study analyzes a specific manifestation of individual adjustments
with the implementation of a document imaging and a customer service
system: how the physical landscapes of users’ desktops change. While
participants had different job functions and different levels of
technology, all had on their desktops paper artifacts related to system
changes. Many of these items were placed on or around their computer
and were used as reminders, process summaries, indicators of system
poor interface design, or temporary, transitional information.
often reluctant to dispose of paper related to the old system even
no longer used that system to process information. More generally,
analyses identified several underlying dimensions of paper desktop
paper/electronic, materiality/complexity, forms as organizational
artifact as meta-information. Physical desktop artifacts play a useful
individuals’ adjustment to a new system, can provide valuable
systems analysis and evaluation, and should be included in research on
traditional and new communication and information
here for PDF copy of publication