Unusual
routines are contradictory and frustrating subprocesses
that inherently generate negative consequences for some organizations,
system
users, organizational representatives, customers and clients, while
generating
completely sensible and even effective outcomes for others. They
embroil both
customers as well as organizational members in work, delay, error and
blame
subroutines. They may be caused by conflicting goals, poor feedback,
symbolic
uses and manipulation, and barriers to perception.
They may be difficult to identify, overcome
or resolve through feedback due to inherent problems in communication
and
organizational feedback processes.