A82.
Simard, C. & Rice, R. E. (2006). Managerial
information behavior: Relationships
among total quality management orientation, information use
environments, and
managerial roles. Total
Quality Management and Business Excellence, 17(1), 79-95.
A specific goal of
this article
is to better understand the role of general managerial information
behavior in
influencing the success of a major organizational change effort, Total
Quality
Management (TQM). TQM is intended to improve
organizational climate, processes, and performance, with the distal
goal of
improving or exceeding customer satisfaction and thus long-term
organizational
performance. However, evidence suggests that a majority of TQM
implementation
attempts fail or are incomplete. This article integrates disparate
literatures
to develop a summary model that proposes how different orientations
(control or
learning) toward a major organizational change effort, Total Quality
Management, will generate different managerial information use
environments,
will require different managerial roles, and will thus involve
different
managerial information behaviors, in order to foster successful TQM
implementation.