A76.
Lehr, J. K. & Rice, R. E. (2002). Organizational measures as
a form of knowledge management: A multitheoretic, communication-based
exploration.
Journal of the American Society for Information Science and
Technology,
53(12), 1060-1073.
One form of knowledge management is the use of measures, to foster
learning, to transform individual tacit understanding to shared
explicit
sensemaking, to evaluate and improve processes, and even to rationalize
and exploit organizational activities and workers. This article
summarizes
and applies four theoretical approaches -- organizational learning,
Weickian
sensemaking, quality management, and critical theory -- to explore how
measures are constructed, interpreted, and used within organizational
settings
as forms of knowledge management. The primary principles, the
role
of communication, and the role of measures are summarized for each
approach.
The article ends by discussing some implications of this
multi-theoretic
conceptualization of measures for knowledge management.