A70.
D’Ambra, J., & Rice, R.E. (2000). Emerging factors in user evaluation
of the world wide web. Information and Management, 38(6),
373-384.
This study develops an integrative model and conceptually-based
scales for evaluating the extent to which web services satisfy information
needs that arise outside the traditional organizational/work domain.
Three streams of literature are considered: usage of the web, user satisfaction
with the web, and individual performance and the impact of information
technology. Based on this literature, as well as focus groups and
pilot surveys, questionnaire items were developed and analyzed across three
surveys. Predictors of performance included greater weekly usage,
finding information on hobbies and interests, ability to find information
on the web that is current, reduced shopping cost and travel, finding otherwise
difficult-to-locate information, and fun/entertainment.
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