Kraut, R., Cool, C., & Fish, R. (1994). Individual, structural and
influences on use of a new communication medium. In D. Moore (Ed.), Academy
of management best papers proceedings (pp. 285-289.) Madison, WI:
This study investigates influences on use of a new desktop telephony
Media richness implications are supported only for a few early time
Critical mass has strong initial influences but few long-term
Norms about how to use the system develop through social processes.
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