A20. Rice, R.E. (1986). Applying the human relations perspective to the study of new media. Computers and Society, 15(4), 32-37.


The Human Relations perspective is one of six perspectives, suggested by Kling and colleagues, that analysts take when studying the impacts of computers. This short note looks at the assumptions of this perceptive by focussing on a particular component of the human relations approach. This component is the participation or involvement of users in the implementation and management of communication systems in organizations. It very briefly notes prior reference to sociotechnical systems research. This note considers the implications of using the human relations perspective and the focus on participation in light of results from a lengthy study of the management of word processing in 200 organizations. It concludes by considering the joint advantages of the other perspectives in analyses of participation.

Click here for PDF copy of publication