A122. Sheer, V.
C. & Rice, R. E. (2016). Mobile Instant
messaging use and social capital: Direct and indirect associations with
employee outcomes. Information and
Management, 54(1), 90-102.
This study explores
how mobile instant messaging use, affordances, and social capital may
and indirectly influence positive employee outcomes. A field survey of
Kong real estate agents showed that their mobile instant messaging
and affordances were positively associated with job performance, job
satisfaction, and relational satisfaction, and with online bridging and
social capital. While bridging capital was not associated with any of
outcomes, bonding social capital was positively related to the two
measures. However (with one small exception), neither type of social
mediated relationships between MIM use and affordances, and employee
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